Privacy Policy

Last updated: October 2026

Balinga Blooms ("we", "us", "our") is a mobile flower bar and floral services business based in Skye, Victoria, servicing Melbourne's south-east, Frankston and the Mornington Peninsula. We respect your privacy and are committed to handling your personal information openly and responsibly. This policy explains what we collect, why we collect it, and what your choices are.

Contact: info@balingablooms.com.au

What information we collect

Depending on how you deal with us, we may collect:

  • Contact details: your name, email address, phone number and postal address
  • Event and order details: event type, date, venue or delivery address, guest numbers, floral preferences, package selections and any other details you share in your enquiry
  • Corporate details: your company name, role and billing contact (for corporate orders and brand activations)
  • Payment information: processed securely by our payment provider. We don't store full card details.
  • Communications: emails, messages, phone calls and social media messages you send us, plus any testimonials or reviews you choose to give
  • Photos and video: images taken at events we attend, which may include guests (see "Photos and social media" below)
  • Website data: IP address, browser and device type, pages visited and how you arrived at our site, collected through cookies and analytics tools

How we collect it

We collect information directly from you when you complete our enquiry or quote form, email or call us, message us on social media, or make a booking or purchase. We also collect some information automatically when you visit our website or social pages.

Why we collect it

  • To respond to enquiries, prepare quotes and deliver our products and services
  • To process bookings, payments, deliveries and invoices
  • To communicate with you about your enquiry, order or event
  • To follow up on enquiries and quote requests you've made
  • To measure and improve our website and our advertising
  • To promote our work on our website and social media
  • To meet our legal and accounting obligations

Who we share it with

We don't sell your personal information. We may share it with trusted service providers who help us run the business, such as website hosting, email and scheduling tools, payment processors, accountants and delivery partners. They may only use your information to provide services to us. We also share limited website and enquiry data with advertising and analytics providers, such as Google, to measure and improve our advertising. We may also disclose information where required or authorised by law.

Overseas disclosure

Some of our service providers (for example, cloud-based email, analytics, advertising and social media platforms) store data on servers outside Australia, including [countries, e.g. the United States]. We take reasonable steps to make sure these providers handle your information appropriately.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure how well our advertising performs. We use Google Ads (and [Google Analytics / Meta Pixel, if applicable]), which may collect information such as your IP address, device and browser details, pages visited, and whether you submitted an enquiry after clicking one of our ads.

This information may be used to show you our ads on other websites after you've visited ours (known as remarketing). It's collected and handled by those providers under their own privacy policies.

You can opt out of personalised ads through Google's Ads Settings (adssettings.google.com), or by adjusting the cookie settings in your browser. Some parts of our site may not work as well if cookies are switched off.

Photos and social media

We love sharing our work, and events are a big part of that. We may take photos or video at events we attend and share them on our website and on Instagram, Facebook, TikTok, LinkedIn and Google Business Profile. We'll seek the host's permission first, and if you'd rather not appear, just tell us on the day or contact us afterwards and we'll remove or untag you where we can. Please note that social platforms have their own privacy policies.

Enquiries and follow-up

When you send us an enquiry or request a quote, we'll use your details to reply and follow up about that enquiry. We don't send newsletters or bulk marketing emails. If you'd prefer we didn't contact you further, just let us know and we'll stop.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including password-protected systems and limiting access to those who need it. No online system is completely secure, so please take care when sharing information over the internet.

How long we keep it

We keep personal information only as long as we need it for the purposes above or to meet legal and tax requirements (generally [7] years for financial records). After that, we securely delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details above. We'll respond within a reasonable time, usually within 30 days. We may need to verify your identity first.

Complaints

If you think we've mishandled your information, please contact us first so we can fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website at balingablooms.com.au, with the "last updated" date at the top.